FAQ

Very Simply, Voice Over Internet Protocal or VOIP uses the internet to send and receive phone calls where traditional Phone Service uses physical copper phone lines.

Your Router is important as it is the device that allows your phones to connect to the host server to process calls. All routers are not the same so a router that allows the proper configuration is needed.

A Hosted PBX (Private Branch Exchange) is a cloud-based phone system that operates using VoIP (Voice over Internet Protocol) technology. Unlike traditional on-premise systems, Hosted PBX eliminates the need for physical hardware, offering benefits such as:

• Location Independence: Accessible from anywhere with an internet connection.
• No Hardware Requirement: Eliminates the cost of on-site infrastructure.
• Ease of Management: User-friendly interface for adjustments and system changes.
• Scalability: Easily accommodates business growth with minimal configuration.
• Advanced Features: Includes call forwarding, voicemail-to-email, analytics, auto-attendants, conferencing, and CRM integration.
• Cost-Effectiveness: Lower setup and maintenance costs compared to traditional systems.
• Reliability: Secure, redundant cloud hosting reduces downtime risks.

Switching to Hosted PBX enhances communication, flexibility, and efficiency while reducing costs and maintaining reliability.

The onboarding process for a new phone system includes the following steps:

1. Survey and Needs Assessment:

   • Conduct a survey to determine system needs and identify any potential network issues.

2. Equipment Selection:

   • Choose the most appropriate IP phones for the business.

3. Proposal Development:

   • Create a detailed proposal outlining equipment and phone service requirements.

4. Approval and Configuration:

   • After approval, either:
     • Drop ship equipment for remote configuration.
     • Order, configure, and ship equipment to the customer.
   • Existing customer IP phones may be repurposed if compatible.

5. System Setup and Testing:

   • Configure and test the system for operational readiness.

6. Phone Number Handling:

   • Initiate a number port request (7–10 days) for existing numbers.
   • Provide a new number, activated immediately, if needed.

7. Trial Period:

   • Customers can try the system before purchase, with full functionality verified prior to payment.

8. Payment Terms:

   • Equipment payment due two weeks post-installation.
   • Monthly service invoiced on the 1st of the following month and prorated for the first month.
   • Payment methods include check, credit card, or ACH, with automatic payment options available.

9. Guarantee:

   • A 60-day, no-questions-asked, money-back guarantee is included.